Privacy policy

Last updated: 1 October 2026

Riwaq is a rental app and website for Kuwait at riwaq.rent. This page explains what we collect, why, who we share it with and how you control it.

What we collect

• Your phone number when you sign in, and your name if you give it.
• Viewing requests, "list your property" requests and visit bookings: the home, the time you choose, and the address and notes you write.
• For owners: the home's details, photos and 360 tour, and the contact numbers you ask us to show. Those numbers appear publicly on the listing so renters can reach you.
• Search: what you type or say in search reaches our servers, and we use Claude by Anthropic to understand it and turn it into a search.
• Voice: when you speak in Ask or in the listing assistant, the recording is sent to Deepgram, a speech-to-text service, to be written down; Deepgram deletes it once it is done and does not use it to train its models. We do not keep recordings. Where that service is unavailable, your device's speech service (Google or Apple) writes it down instead.
• How the app is used: we count app opens, listing and tour views, and taps on WhatsApp, call and share, to learn what helps people and improve the service. The count is tied to a random device ID that holds no name or number, and to your account if you are signed in.
• Phone notifications: if you turn them on, we keep your phone's notification address to tell you about your visits and listings, and delete it when you sign out.
• Saved homes and search alerts are kept on your device, and in your account too when you are signed in, so alerts reach you and they follow you to another device.

Why we use it

To sign you in, arrange viewings and visits, show listings, understand your searches and improve the service. We do not sell your data or use it for advertising.

Who we share it with

• Riwaq's team, to arrange a viewing or visit with you.
• The owner of a home you ask to view.
• Providers that run the service for us: Supabase for the database and storage, Anthropic for smart search, Deepgram to write down speech, Cloudflare for the website, our SMS provider for sign-in codes, and Google Firebase for phone notifications. They use the data only to provide their service to us.

How long we keep it

For as long as your account exists, or until you ask us to delete it. Some records may be kept longer where the law requires.

Your rights

You can delete your account and data yourself in the app: Account → Delete account (details here). To ask for a copy of your data or correct it, write to privacy@riwaq.rent.

Children

Riwaq is not meant for anyone under 18.

Changes

If this policy changes we update the date above, and tell you in the app when the change matters.